“When it comes to quality, no business aims to give poor service.” This was just one of the comments from Lindsay Bruce Smith an independent assessor with Quality Systems Consultants Ltd, the ISO Certification Company that recently awarded Shepherd Stubbs Recruitment with our ISO9001 certification.
As a business, we continuously aim to provide the highest level of service to both our clients and candidates but it’s what happens behind the scenes that is just as important.
In January of this year, we were audited for regulatory compliance under the Quality Management System ISO 9001 Certification. Within this certification compliance is required for any business to address the following seven key areas:
These requirements help businesses to successfully implement an effective Quality Management System. [1]
We asked Lindsay Bruce Smith to add a further comment to support our blog article. Lindsay wrote:
“With many potential service providers to choose from, how can you measure quality before committing to using a company? If you are lucky, you may have a trusted recommendation, but what if you don’t?
A company with independent ISO9001 certification has been assessed by a qualified external body against an internationally accepted quality standard. It is an indication that the company’s operational systems, policies and management approach is consistent, committed to quality, customer focused and actively working for continuous improvement.
In practice, for a customer, supplier, or partner, this gives a company independent, qualified assurance that the business is managed and operated in a way that is internationally recognised as being a good quality standard.
Business processes, procedures, policies, checks, and operating systems are regularly audited and reviewed. In addition, a history of continuous certification over several years indicates not only current compliance and quality performance, but also that the company has maintained and improved its quality system.”
We would like to take this opportunity to thank Lindsay for her comments and congratulate each member of the team for their continued support in ensuring that we are consistently meeting the internationally required status for our ISO9001 certification.
If you are interested in finding out more about adopting a Quality Management System or achieving ISO9001 Certification for your own business, you can contact Lindsay at lindsay.smith@qscltd.com.
Source:
[1] QMSuk.com
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