Operations & Facilities Manager

Operations & Facilities Manager | Harrow, London | Permanent | £45,000 – £55,000 | 40 hrs, Mon-Fri

 

About the Organisation
Our client is a leading educational and research charity based in Harrow, London, specialising in advanced surgical training and research. They provide innovative training programs to healthcare professionals, academic institutions, and commercial clients, supporting the development of the next generation of surgical techniques. The organisation operates from a large, purpose-built facility with offices, specialist training areas, and research laboratories.

This is a dynamic and growing organisation with a passionate, collaborative team. You will have the opportunity to contribute to operational improvements, shape internal processes, and support the organisation’s mission during a period of expansion.

 

The Role
We are seeking an experienced and proactive Operations & Facilities Manager to oversee the day-to-day operations and facilities of the organisation. Reporting to the CEO, this senior leadership role covers IT, HR, Health & Safety, business administration, and facilities management.

 

Key responsibilities include:

• Managing the day-to-day running of the facility, ensuring smooth operations and acting as a central point of contact for staff, visitors, contractors, and external partners.
• Leading and coordinating outsourced services including HR, IT, Facilities Management, and Health & Safety.
• Overseeing Health & Safety compliance, fire safety, and associated training programs.
• Supporting HR administration including onboarding, records management, and staff wellbeing initiatives.
• Providing executive support to the CEO, including diary management, report preparation, and governance support.
• Leading operational projects, monitoring performance, and identifying opportunities for process improvement.
• Managing office systems, supplies, and administrative functions to maintain an efficient work environment.

 

Person Specification
The successful candidate will have:

• Degree or minimum of 3 A-levels; FM IWFM Level 5 or CIPD Level 5 (desirable).
• Significant experience in a senior operations, office, or administrative role.
• Experience managing HR, facilities, and Health & Safety, including outsourced providers.
• Strong project management skills with the ability to work in complex, fast-paced environments.
• Experience line managing staff.
• Knowledge of GDPR, information governance, and basic cyber security principles.
• Excellent organisation, time-management, and communication skills.
• High attention to detail, analytical abilities, and a proactive approach.
• Proficiency in Microsoft Office at an intermediate or advanced level.
• Professionalism, integrity, and ability to handle confidential information.

 

Hours: 40 hours per week, Monday to Friday (typically 8:00am – 5:00pm). Occasional out-of-hours work; overtime or TOIL available.

 

This is an on-site role with some flexibility. The organisation offers a supportive environment, a competitive benefits package, and opportunities to make a tangible impact.